Search Field
The Search field allows users to search for a contact by name or a number. All conversations between the contacts that are added to your ‘Contacts’ and CRM can be searched using this ‘Search’ field.
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Click on the search icon as highlighted in the above image. The following field will appear:
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Here, users can search for a conversation by entering the contact number or name. Your search result will appear as follows:
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You can click on the contact to view/continue your conversations.