Conversation users can now act immediately on the conversations that are assigned to them, thanks to the conversations reassignment updates and notifications on the web, utility bar, thread, and internal note.

• Click on ‘Converse Desk’ the following page will appear:

Here, as you can see, once a conversation is assigned, a notification with the message ‘New Conversation Assigned‘ will be displayed. The users will be notified that a new conversation has been reassigned.