Providing Access to Support Team

In order to help a customer with a query, concern, or request, SMS-Magic has created a need where customers may provide access to the customer support staff. This is necessary so that SMS-Magic support may connect to the programme, diagnose, and repair problems using the privileges provided. With this feature, customers may provide access to the support team with full access or partial access, and once the access is granted it will expire after 7 days until renewed.

Initially, the admin enables access for 7 days only, after which the access will be disabled automatically. Admin can choose what kind of access has to be given to the SMS-Magic support team. 

If limited access is enabled, it will exclude PII (Personally identifiable information) about your customers and prospects. If full access is enabled, it will include the PII (Personally identifiable information) about your customers and prospects 

The PII pages include the message history, contacts, campaigns, and the Converse Desk.