A clean tabular representation for all your messages. Track your incoming and outgoing messages in the Campaign > Message History or SMS Reports > Message History 

drop-down with ease. We have added a few other tweaks to it too!

You can view the Incoming and Outgoing Messages Report under the respective tabs for SMS and WhatsApp channel.

You can see more details for each outgoing and incoming record in the Report, by clicking on the Info icon in the Details column.

SMS History

Few details available for Outgoing SMS Messages are –

Id	Outgoing Message Identifier
Mobile Number	Recipient’s Mobile Number
Sender Id	Sender ID used to send this message
CreatedOn	The date and time the message was sent
Text	Text of the Message sent
MMS Media	View the Media file in the sent message if the message type is MMS
Sent Status	Sent status of the message from SMS-Magic Platform
Delivery Status	Delivery status of the message as received from the Message Provider
Credits	Number of Message Credits consumed in sending this message
Push Status	The status of message sync with the connected CRM.

Few details available for Incoming SMS Messages are –

Id	Incoming Message Identifier
Mobile Number	Recipient’s Mobile Number
Shortcode	Sender ID / Incoming Number on which the message is received.
Message	Text of the Message received
CreatedOn	The date and time the message was received
Push Salesforce Status	The status of message sync with the connected CRM.
MMS Detail	View the Media file in the received message if the message type is MMS

WhatsApp History

Few details available for Outgoing WhatsApp Messages are –

Id	Outgoing Message Identifier
Mobile Number	Recipient’s Mobile Number
Sender Id	Sender ID used to send this message
CreatedOn	The date and time the message was sent
Message / Caption	Text of the Message sent
Attachment	View the Media file in the sent message
Sent Status	Sent status of the message from SMS-Magic Platform
Delivery Status	Delivery status of the message as received from the Message Provider

Few details available for Incoming WhatsApp Messages are –

Id	Incoming Message Identifier
Mobile Number	Recipient’s Mobile Number
Sender ID	Sender ID / Incoming Number on which the message is received.
Message	Text of the Message received
Attachment	View the Media file in the received message
CreatedOn	The date and time the message was received

Filter Messages

You can filter Outgoing / Incoming SMS Messages Report based on-

• Start and End Date
• Mobile Number
• SMS/MMS

You can filter Outgoing / Incoming WhatsApp Messages Report based on-

• Start and End Date
• Sender ID
• Mobile Number

Search Messages

You can search the Outgoing / Incoming SMS and WhatsApp Messages Report using the Mobile Number of Recipient. Enter 8 or more digits to search. Click Enter or click on the search icon, to begin the search.

You can generate and download monthly message history reports and receive those on your registered email address. Outgoing and Incoming message history reports are generated separately.

You can follow the below steps to generate message history reports-

• Click on Download Outgoing/Incoming Report
• Click on Generate New Report
• Select the Time period for which you wish to download the Message History Report
• Click on Generate Report
• Once the Report is Generated, it will be sent to your registered email address and will also be available for download
• At a time, you can generate a report over a period of 1 month. To generate more reports, change the time period while repeating the steps above.

You can follow the below steps to download message history reports-

• Click on Download Outgoing/Incoming Report
• Click on Download Generated Report
• All the so far Generated Reports will be listed
• Click on the Download link for the Report you wish to download

You can also view a summary of the Message Delivery Reports in SMS-Magic’s Message Delivery Analytics Dashboard. Click on the Analytics tab to view Message Analytics Dashboard. To know more, click.

Generate Alerts by creating condition-based rules. When a rule condition is evaluated to TRUE an alert is generated and an email is sent to the registered email address as a notification. To know more, click here.

Click on the Analytics menu and then click on Alerts button to Alerts and Subscription Management.

A few scenarios for which you can set up Alerts –

1. Send Alert for Incoming messages received on a selected Sender ID immediately or during a specified time interval on certain days.
2. Send Alert daily when the Total Credits used is greater than your daily SMS Credits quota.
3. Send Alert weekly if your Message Delivery Success Rate Drop is higher than your estimated value.
4. Say you are running a huge campaign, set up an alert to notify you hourly if the Number Of Incoming Messages is greater than a certain value since the campaign was initiated. This way you will get an immediate update on your Campaign Response Stats.