There are two ways to collect responses from incoming numbers:

1. Use the incoming number that corresponds to your Sender ID, so that your recipient can simply reply to the incoming message.
2. Mention the incoming number in the SMS message that you’ve sent to your recipient. For example, ”Hi Ted, Please reply back to confirm your appointment on 18xxxxxxxxx.”

When you receive a message, you get an Incoming Message Notification on the Bell icon of Zoho CRM, as seen in the below screenshot.

Click on the Bell icon to see the notifications. Click on the notification to see the incoming message. To see the detailed SMS History message record, click on View Message link. For more details on SMS History records, please refer to the SMS History section in this guide.