Under the Converse Desk Layouts tab, you can help users configure the following:

• Conversation Filters and Global Filters for specific users and profiles. 
• The color theme for the Converse Desk. 
• Conversation Topic Layout.

 For more information about configuring Converse Desk Layouts, see Configure Converse Desk Layout.

In the Message Settings tab, you can configure the following:

• The color theme for displaying Automated messages.
• Information to be displayed under every Incoming and Outgoing message bubble.
• Information to be displayed under the information lookup fields. 

 For more information about configuring message settings, see Configure Message Settings.

In the General Settings tab, you can disable or enable user privileges for the following features:

• Send Canned Responses
• Define Character Limit for Messages
• Internal Note
• Configure CRM Actions
• Configure Related Conversation

For more information about configuring message settings, see Configure General Settings.