The mobile app allows you to send SMS and MMS messages from the inbox. Simply select a conversation from the inbox, use a message template or send a manual message to the recipient. SMS-Magic Converse app simplifies messaging and conversing with your clients. With the mobile app, it is possible to send a SMS to an unknown number as well. You can compose and send messages to someone who is not a part of your contact list. 

You can send MMS messages by attaching photos, videos, or files from your mobile device or by clicking pictures. All this gives your customers a personal touch.

With 1.5 billion global users and end-to-end encryption, WhatsApp is poised to be the world’s most powerful business messaging channel. With SMS-Magic Mobile App business solutions allowing you to start messaging over WhatsApp, you would be able to connect to your users with the most popular chat app globally.

WhatsApp messaging is slightly different than normal text messaging, featuring two types of messages.

WhatsApp Session Message

WhatsApp Session messages are any messages sent and received in response to a user-initiated message to your business. A messaging session starts when a user sends your business a message and lasts for 24 hours in the most recently received message. You can wait for users to message to your Converse app, or you can send a Template Message to invite the user to respond. Regular text messages or media messages (i.e., any non-template messages) can only be delivered in this 24-hour active window.

WhatsApp Template Message

WhatsApp Template messages use pre-approved message templates called MTMs for outbound notifications such as delivery alerts and appointment reminders. You must use a WhatsApp Template Message if more than 24 hours have elapsed since the user last responded to you. Any other type of message will fail.

With 2.5 billion monthly active users, Facebook is poised to be the world’s most popular business messaging channel. With SMS-Magic business solutions allowing you to start messaging over Facebook, you would be able to connect to your users with the most popular chat app globally.

Facebook messaging is different from normal text messaging; it has two types of messages:

Facebook Session Messages

Facebook Session messages are any messages sent and received in response to a user-initiated message to your business page. A messaging session starts when a user sends your business a message and lasts for 24 hours in the most recently received messages section. Businesses will have up to 24 hours to respond to a user. Messages sent within the 24-hour window may contain promotional content. Regular text messages or media messages can only be delivered in this 24-hour active window.

Facebook Message Tags

Message tags enable sending important and personally relevant 1:1 updates to users outside the standard messaging window. Businesses are encouraged to respond within 24 hours to the user’s messages. You must use a Facebook Template with a message tag to send a message if more than 24 hours have elapsed since the user last responded to you. Any other type of message will fail.

With nearly 200 million global users, LINE is poised to be the world’s 20th most popular social messaging channel. With SMS-Magic business solutions allowing you to start Business messaging over LINE, you would be able to connect to your customers with this popular chat app globally.

Once you have connected your LINE channel with SMS-Magic, you will be able to send one-to-one messages or bulk messages to a single LINE recipient or multiple LINE recipients who have subscribed to your channel. You can send text, text templates, or multimedia messages of image, audio, and video with a maximum size of 1MB. Similarly, you will be able to receive those in incoming messages 

When it comes to Licensing and Messaging the user needs to upgrade to the latest Salesforce version which is of summer 21 and above. The user who wants to use LINE messaging with SMS-Magic should have a multichannel user license.