One of our team members recently had carpet installed in her home. The new carpet
To meet the demands of today’s customers, many contact centers are investing in a SMS
When it comes to service, customers want results—and they want them fast. That’s why a
Though SMS is not a new technology, it’s experiencing a renaissance as the most used
Consumers want to be served on the channels they use every day, not those that
Of consumers asked, 59% said they have higher expectations for customer service now than they
The timeframe expectations for customer response are shrinking. If your customer must wait endlessly to
Sending your customers surveys via text messaging gives you a natural, convenient way to learn
A successful loyalty program is one that makes the overall brand experience better—as perceived by
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