About SMS-Magic Mobile App – SMS-Magic Salesforce Documentation https://www.sms-magic.com/docs/salesforce Fri, 17 Dec 2021 05:46:59 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.11 Overview https://www.sms-magic.com/docs/salesforce/knowledge-base/overview-6/ Tue, 13 Oct 2020 10:14:22 +0000 https://www.sms-magic.com/docs/salesforce/?post_type=lsvr_kba&p=6046 SMS-Magic offers an enhanced digital experience on Android and iOS. The mobile app allows businesses to carry their virtual number everywhere using their mobile devices and converse with their leads, prospects, or customers. All conversations will be recorded in Salesforce CRM for further reference.

SMS-Magic Mobile App is a business text messaging app that is powered with the following features:

  • Engage with your customers on the go 
  • Get real-time notifications of incoming messages from known and unknown contacts and send timely responses
  • Assign customer conversations to team members and view updated customer conversations
  • Access the objects and list views and send messages 
  • Converse with multiple customers with one Inbox, respond to customer queries instantly, and win more deals
]]> Tech Specifications https://www.sms-magic.com/docs/salesforce/knowledge-base/tech-specifications/ Tue, 13 Oct 2020 10:15:05 +0000 https://www.sms-magic.com/docs/salesforce/?post_type=lsvr_kba&p=6048 Before you download and install the mobile app on your Android and iOS, read through the following tech specifications:

  • Current Version: 2.9.0
  • App Size: 9.82MB Android, 40.8MB iOS
  • Required Android Version: 4.1 and above
  • Required iOS Version: 8.0 and above
  • Offered By: Screen Magic Mobile Media Pvt. Ltd.
  • Updated On: 26th September 2021
]]> Pre-requisites https://www.sms-magic.com/docs/salesforce/knowledge-base/pre-requisites/ Tue, 13 Oct 2020 10:16:01 +0000 https://www.sms-magic.com/docs/salesforce/?post_type=lsvr_kba&p=6050 Before you start conversing with your customers using the SMS-Magic mobile app, make sure to fulfill the following prerequisites:

  • Install the mobile app on your iOS or Android device
  • The customer should have an active SMS-Magic account with an active plan 
  • User needs to have an SMS-Magic Salesforce license
  • SMS-Magic application basic setup should be completed in the Salesforce CRM
  • Message credits should be available to send SMS
]]> Licensing https://www.sms-magic.com/docs/salesforce/knowledge-base/licensing/ Tue, 13 Oct 2020 10:16:55 +0000 https://www.sms-magic.com/docs/salesforce/?post_type=lsvr_kba&p=6052 Currently, this App is bundled with an active SMS-Magic plan and is accessible to all the users with an SMS-Magic license. You need to configure all your users in the ‘Salesforce’ to get started.

]]> Data Security https://www.sms-magic.com/docs/salesforce/knowledge-base/data-security/ Tue, 13 Oct 2020 10:17:42 +0000 https://www.sms-magic.com/docs/salesforce/?post_type=lsvr_kba&p=6054 We at Screen Magic are compliant with the following data privacy certifications. These allow us to follow proper data security with respect to industrial standard policies. 

  • ISO 27001:2013
  • HIPAA
  • GDPR

Data Security Guidelines for SMS-Magic iOS/Android Application:

  • The SMS-Magic application doesn’t require access to voice and data communication
  • No permission is required to Email, calendar, web browser, web activities, and contacts
  • Application is based on mission-specific information
  • No PII collection other than signup requirements
  • Security tested with respect to all possible attacks
  • End-to-End data encryption in transit
  • Full data encryption at rest
  • Secure APIs implemented
  • No data cache on the local storage of the device

For compliance-related queries, contact our security experts at security@screen-magic.com

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