1. Settings

2. SMS services

3. 10DLC

Or click on the link

https://app.sms-magic.com/app/#/sms-services/10dlc

If you want to learn more about 10DLC and why it’s important, simply click on the “Learn more” link. Alternatively, you can watch the instructional video on the right side to understand how to complete the form.

Add Brand or Register Your Brand:
Complete your brand information by selecting “Add Brand” or “Register Your Brand“.

Complete Brand Details:

Once you’re on the Brand page, ensure you’ve filled in all the required details accurately. This will mark your information as self-declared and complete.

Submit Brand Details:

After completing the brand information, click the “Submit Brand Details” button to save the form.

Campaign Registration:
Once your brand information is submitted, you’ll notice an “Add Campaign” in the section called “Campaign Registered“.

Add Campaign:

Add a campaign, and ensure that you input accurate information.

Submit Campaign Details:

After completing the campaign information, click the “Submit for Approval” button to save the form.

View or Edit Details:

You can quickly review or edit the information right here.

View Campaigns:

After this step, you’ll be able to view your campaigns within the selected brand. This allows you to keep track of your approved campaigns easily.

Click on ‘10DLC A2P Campaigns‘ to access and manage campaigns for your brand, where you can view the status of existing campaigns and create new ones.

Greetings from SMS-Magic!

We are writing to inform you about the change in our password policy that will enhance the security of your account and improve your overall experience with SMS-Magic.

What’s Changing: To further protect your account and personal information, we are implementing an improved password policy. This change is in response to the evolving cybersecurity landscape and our commitment to safeguarding your data. 

Follow the below steps to reset your password.

Password Reset Process:

1. For Customers on login page

• Visit the login page

• Select the Sign in with Email option

• Click on the Forgot Password link

• Enter your registered email address to receive the password reset link
• Follow the steps mentioned in the email to reset your password
• Create New Password: Choose a strong, unique password following the provided guidelines

• Confirmation: Your password will be successfully reset, and you can then log in with your new credentials.

2. For logged-in Customers

Logged-in customers can reset the password by accessing the profile settings page.

Why the Change: This change is part of our ongoing efforts to ensure the highest level of security for your account. By implementing this new process, we are enhancing the protection of your personal information and ensuring that only authorized individuals can reset passwords.

If you have any questions or encounter any issues during this process, our dedicated customer support team is here to assist you. You can reach us at [Customer Support Email] or [Customer Support Phone Number].

We appreciate your understanding and cooperation as we work to enhance the security of your account. 

Thank you for being a valued customer! 

Best regards,

SMS-Magic Team

BYOP enables you to use a phone number provided by an external provider without losing the functional benefits of the SMS-Magic Application. With BYOP, the provider remains the same and you can retain your number and pricing benefits provided by your provider.

BYOP Checklist:

• You have an existing account with a provider such as Twilio, Nexmo, or any local provider or dialer, etc. for text messaging or for calling services.
• You continue your billing relationship with your existing Provider. You pay for SMS-Magic license fees only.
• Messages originated or received from SMS-Magic app are routed through your provider
• Your SMS Provider will be responsible for the delivery of messages (received or transmitted) to them. SMS-Magic will produce the sent reports to the provider and publish the delivery statuses returned by the provider.
• SMS-Magic will not be responsible for resolving message delivery related problems

Here is a visual representation of how your provider fits into our ecosystem.

Steps for BYOP:

1. Signup with SMS-Magic Account 
2. Raise requests with the SMS-Magic support team by writing to care@screen-magic.com with your Account ID 
3. If SMS-Magic has already integrated with your vendor, you will need to provide API Keys & required additional information applicable for your provider
4. If SMS-Magic doesn’t have integration, you will need to manage communication with your vendor to provide required API documentation & credentials to the SMS-Magic Development team
5. After receiving API Docs & Credentials, the SMS-Magic support team will communicate the estimated time of implementation in the SMS-Magic Platform
6. After approval from the Customer, our team will complete the integration
7. Customers need to work with the QA team of SMS-Magic to test the service
8. Once the Integration is tested, customers can configure it with SMS-Magic Applications

Customer needs to take care of following things:

• Ensure that they have sufficient credits
• Interact with Vendors’ Customer issues for any delivery related issues
• Inform SMS-Magic team if you make any configuration changes like changes in API Key or any API credentials
• Inform the SMS-Magic Support Team if your vendor is making any changes in their technology 
• Any changes in the integration may be chargeable. 

SMS-Magic is a single-window service for all your messaging needs. To start messaging, you can buy SMS credits, Virtual mobile numbers, shortcodes/longcodes via SMS-Magic, and experience power of messaging solution.

In Addition, SMS-Magic has two offerings – BYOP & BYON which will be helpful for customers who want to adopt SMS-Magic by purchasing user licenses and continue using their existing phone numbers or telecom connections. 

“Bring Your Own Provider” or BYOP  – This offering is for the customers who are already using SMS Aggregator in a standalone way or with Dialers and have long term contracts. They can start using SMS-Magic without discontinuing the existing services. They can connect their existing SMS Provider with the SMS-Magic Platform. 

BYOP enables you to use a phone number provided by an external provider without losing the functional benefits of the SMS-Magic Application. 

Customers already connected with messaging providers such as Twilio, can continue using Native SMS-Magic Application on Salesforce, Zoho, and other CRMs together and give your businesses the best of both worlds. This separation of Application and the underlying messaging provider gives businesses all the features and benefits of the application you know, but use a trusted provider at the messaging layer too. 

TPI Integration with Twilio

SMS-Magic offers a third-party API Integration feature. When an SMS-Magic customer wants to use his own account at SMS Provider like Twilio and wants to use the SMS-Magic App on Salesforce, TPI Integration helps.

The following sections talk about how SMS-Magic TPI integration works with Twilio:

Requirements

Before you start TPI Integration of Twilio with SMS-Magic, answer the following questions: 

1. Is it SMS integration Or WhatsApp Integration?
2. Is MMS enabled for the incoming numbers that you are going to use for different countries? 
3. Are you going to send messages only in the USA or other countries as well?
4. If your numbers belong to the master account at Twilio then we need Account SID & Auth token. (https://www.twilio.com/console/project/settings)
5. If your numbers belong to sub-account at Twilio then we need the following information: 
   1. Account SID of master account  
   2. Credentials of the sub-account i.e. 
      1. Account SID of sub-account 
      2. AuthToken of sub-account
      3. https://www.twilio.com/console/project/subaccounts

Twilio Setup to be done by Customer

As a Customer, you need to make sure that the Incoming URL is set up correctly at your Twilio account for all numbers so that you can receive the responses.

Delivery reports of outgoing SMS sent will be synced with CRM as and when received from Twilio.

For Twilio number, Incoming URL should be set to below -:

If the customer is using, SMS Magic USA Server -:

• Primary URL https://api.sms-magic.com/v1/sms/incoming/twilio

If the customer is using, SMS Magic EU Server -:

• Primary URL https://eu.api.sms-magic.com/v1/sms/incoming/twilio

Once the incoming URL is set, any incoming message terminating at number should get listed under message logs on Twilio console.

For Twilio-WhatsApp -:

Please configure the Answer URL as follows:

• Answer URL: https://api.sms-magic.com/messages/incoming/whatsapp/twilio
• Status URL: https://api.sms-magic.com/messages/status/whatsapp/twilio

• Answer URL: https://eu.api.sms-magic.com/messages/incoming/whatsapp/twilio
• Status URL: https://eu.api.sms-magic.com/messages/status/whatsapp/twilio

SMS-Magic Setup to be done by our CS

For further assistance and to make sure that TPI Integration is working properly, contact our Customer Care Team at care@sms-magic.com.

You need to share the Account SID & Auth token with the Customer Success Agent of SMS-Magic. They will set a specific route for that customer on the SMS-Magic Server. Please share information in a secure way, using a key base.

SMS-Magic Customer Support Agent will test incoming and outgoing on a test number to make sure TPI integration is working fine.

1. Fill in the client details in the form & get the exhibit C agreement.
   1. At least one template is required for the submission of the form
   2. Details required in the form are available on the first page of this pdf
   3. If there is any multimedia file then it needs to be attached to the email.
   4. Check the Whatsapp Template format rule in this document
      
2. After the form & agreement is ready, submit the documents to the WhatsApp provider

3. Once the form is submitted, the Facebook verification widget will open on the Facebook business page. Approve our ‘Messaging on behalf request’ on the FB page. (Note-If the page is verified then only the ‘Messaging on behalf request’ needs to be approved).
4. The customer has to complete the FB verification & accept the ‘Messaging on behalf request’
   1. Facebook page verification
      1. Go to your Facebook Business Manager (https://business.facebook.com/)
      2. Click Business settings.
      3. Click Business info. Your Business ID is located below the Business Manager account name.
      4. Click on the verification button at the center of the page
   2. Approve messaging on behalf of your business
      1. Here’s how to approve this request: Go to the Requests section in your Business Settings.
      2. Click Requests.
      3. In the Received tab, find the request and click approve.

5. When the page is verified, the provider will start the activation process.

6. If the number is provided by the client then we have to activate the number with a One Time password. Passwords will trigger from our side (vendor portal) to the customer-provided number. OTP is valid for 10 minutes.
   
   There are certain criteria for the number to be integrated with the official WA business accounts.

7. In case SMS-Magic is providing the number then step 6 is not required. The provider will procure the number & do the activation process.

8. After the number activation process is done, your account will be ready to be integrated with the Screen Magic account

9. Here is the process to get a Green Badge

Note- The timeline for the entire process is 6 to 8 weeks but it can be reduced.

At times, while implementing the SMS strategies, companies may get carried away and it can be unclear about where exactly to draw the line between spam and effective marketing.

Spam, meaning unsolicited or unwanted messages, is definitely to be taken care of by the companies. For instance, product promotional messages or marketing and service messages, if sent without the customer’s consent, will get spammed.

Just like in any other country, Australia too, has its own messaging system and your messages can be spammed and your business may be slapped with millions of dollars if the laws are not followed. It is important to be messaging compliant with Australia’s new data privacy laws.

What does the current legislation look like?

The Spam Act 2003, enforced by the Australian Communications and Media Authority (ACMA), defines the spam regulations in Australia. Not to mention, it is also the individual business’s responsibility to assure that their messaging behavior is compliant with the Spam Act. To be specific, the Act covers all types of commercial electronic mail such as email, IM, MMS, and importantly SMS.

In essence, the spam act laws may ask the organizations to:

• Give an option to customers to unsubscribe
• Obtain required consent from recipients 
• Provide clear identification while sending the messages

What you need to do to be messaging compliant with Australia’s Data Privacy laws?

• Get the Consent from Recipients – At times, the recipients may give you an express consent, otherwise the consent can also be implicit. When the recipients sign-up to receive messages, it means they have given an express consent. Implicit consent always rely on the existing relationship of the business with its customers. These can be customers who have already purchased products from your organization and you want to send them more marketing information.
• Provide Identification – It is a must that the messages contain clear identification of the organization or individuals who are authorised to send the messages. To provide your identification, you can include a Sender ID along with the name of your company. Another way to provide your identification is to send a message that begins with your business name..
• Unsubscribe option – all the promotional or marketing messages must have an option to ‘unsubscribe’, allowing the recipient to opt out from receiving any messages in the future.
• Avoid collecting unnecessary information – It is always important to collect only the required information from your customers, else your messages will be spammed. Unless any information is reasonably necessary, it is pointless to collect it. 
• Review data storage – If it is required to disclose personal information overseas, the business must take required steps to make sure that the overseas recipient follows the Australian Privacy Principles.

SMS-Magic is Messaging Compliant with Australia Data Privacy Laws

SMS-Magic stores all customers data in Australia by putting up servers located in Australia and your business data stored locally with SMS-Magic, which is important if you are an Australian based business

SMS-Magic Messaging Solution enables you to get compliant with the SPAM Act and get you healthy marketing and promotional texting done seamlessly while avoiding pricey violations.

If the laws are not followed, the Act provides many enforcements. The ACMA has the right to determine appropriate action that needs to be taken as per the case. ACMA presents formal warnings to indicate the concerns related to the breach or alleged incidents and allow the individuals or businesses to take necessary compliance actions to avoid future contraventions.

There are certain exemptions if the messages sent are not related to marketing. Generally, informational messages are exempted. Non-government bodies, charities, religious organizations, educational institutions, and government bodies in Australia are certainly exempt from this Act only if the message content is related to the services and goods offered by the organization.

If you want to start using the SMS-Magic messaging solution in the Australian region, reach out to our Sales team at sales@sms-magic.com.

Greetings from SMS-Magic!

Trust you and your loved ones are staying safe and in good health.

We value your association with SMS-Magic and thank you for using our product.

We would like to bring to your notice that from 31st October 2020, your Brand Name has to be specified in every message body else it will be considered as invalid. 

Below are examples for your understanding in mentioning ‘Brand Name(s)’:

What You Need To Do?

We thank you for your time and effort in registering your organization on various operator DLT platforms to enable compliance with TCCCPR Regulations during DLT Phase–1. To adhere to the new regulations, we request you to do the following:

• We request you to collate all your templates/message content and upload them under different categories i.e. Transactional, Service Implicit, Service Explicit, and Promotional. For Service explicit and Promotional Messages, a consent template also needs to be approved and uploaded.
• Similar to the Sender ID upload process, you need to upload these templates with any 1 operator DLT portal and once the templates get approved it will get synced across the rest of the DLT Platforms.
• Below are the user manual and video links which you can refer to during registration:

Airtel: https://dltconnect.airtel.in/manuals/

BSNL: https://www.ucc-bsnl.co.in/manuals/

Once the templates are approved, you need to share the message template details in tabulated format as quickly as possible to SMS-Magic support: care@sms-magic.com

To refer to the TCCCPR 18 Telecom Commercial Communications Customer Preference Regulation 2018, please click here to download.

We urge you to kindly complete the above activity on priority so that there is no impact on your messaging transactions. 

We solicit your kind cooperation and understanding.

In case of any queries, feel free to write to/call our Customer Support Team at:

Email ID: care@screen-magic.com

Phone: US: 1-888-568-1315 | UK: 0-808-189-1305 | AUS: 1-800-823-175

Greetings from SMS-Magic!

Thank you for complying with the TCCCPR 2018 Regulations so far. 

As a follow up to our earlier email highlighting the DLT Updates, we would like to inform you now PE’s (Entity)/TMs (Telemarketers) are now required to upload all their content templates to any operator DLT portal. The regulatory process of scrubbing the Entity ID, Sender IDs, and Template would be enabled with all Operators effective 7th January, 2021.
As per DLT platform scrubbing requirements, operators will accept and deliver messages only if they receive Principal Entity ID and Template IDs in every message submission. These activities would be carried out by all the operators and hence urge you to provide the below details at your earliest to make necessary changes at our end.

Template Details (for every template registered on DLT portal) :

• Template Name
• Template Id (URN) 
• Transactional (yes/no)
• DLT Message Type
• Message Type
• Business category
• Mask
• Template content

SenderId/Header :

• HeaderID
• Header

Additionally, you can also download the registered Template & Sender IDs from the DLT platform and share the file with us. 

Below are the steps to get the Sender IDs and Template Registration details. (We have given the example of the Vodafone portal; this option is available with every vendor.)

1. Login to the DLT portal
2. Click on Header, you can see the download option on the right-hand side. Please see the below screenshot for reference. 

3. Click on Download and you can get the sender id details in CSV format
4. Click on the Templates Option, you can see the download option on the right-hand side. Please see the below screenshot for reference.

5. Click on Download and templates details will be available in CSV format.

Please ensure you send details to the support team (care@screen-magic.com) before 7th January, 2021 to ensure a smooth transition and avoid failure of messages.

Please contact your respective Account Manager or write to care@screen-magic.com for any further help.

We solicit your kind cooperation and understanding.

• First, create a LINE account through a mobile app
• If you already have a LINE account, skip to Enabling the LINE Messaging API
• After having signed up with your phone number, you have two options to login; either activate your account using email registration or login using the QR code supplied by LINE.” 
• Go to the settings (see screenshot below) > account and click on “Email registration”
• Enter your email address and password and click on the “Register” button
• LINE will send you an email to confirm your registration

Login to the LINE developers console using your LINE credentials and follow the below steps. 

• Create a Line channel of type ‘messaging API’ and connect it with SMS-Magic – Requires all steps
• Use an already created channel of type messaging API and connect it with SMS-Magic – You can directly start from step 6 if you are planning to use the existing created channel of type ‘Messaging API’.

1. Click on the ”+ Create New Provider” button. A provider acts as a container of LINE apps.

2. Enter the required details and click on the “Create” button

3. Next, select “Create Channel” for the Messaging API option
4. Fill in these details for your new LINE app. These details will be visible to end-users as your business profile information.

5. Next, review the Terms of Use, click to accept them, and then click on the “Create” button

6. Now select your newly created app/provider

7. The Messaging API section displays your channel Bot ID as shown below. LINE recipients can search for your business channels with this ID.

8. Among the options locate the “Messaging API” section and then issue a “Channel access token” by clicking on the ‘Issue’ button

9. Next, enable the use of webhooks by adding the webhook URL in Webhook settings under the ‘Messaging API’ section.
   US Webhook URL: https://api.sms-magic.com/messages/incoming/line
   Australia Webhook URL: https://aus-api.sms-magic.com/messages/incoming/line
   Europe Webhook URL: https://eu.api.sms-magic.com/messages/incoming/line

10. Once the Webhook URL is added, click on verify and it should give you a successful  response

11. After that enable the Webhook URL using the toggle button given

12. In the ‘Messaging API section, disable the LINE official account features such as Allow Bot to join group chats, Auto-reply messages, and Greeting messages.

13. Click on the Edit option which will take you to the ‘LINE official account manager console’

14. Verify that LINE official account features such as Allow Bot to join group chats, Auto-reply messages, and Greeting messages are disabled.

15. You are now ready to connect your LINE messaging account with SMS-Magic. Follow the next steps to send your first LINE message.