We put together this infographic to give recruiters and staffing leaders a quick overview of how you will fuel success with SMS messages.

If you haven’t yet adopted business text messaging for your team and want to learn more, schedule a demo and we’d be happy to share our expertise with you, answer questions and show you what text messaging can do for your business results.

Use SMS messages to be the first to respond, offer leads relevant and compelling information and give opportunities that personal touch that sets you apart.

We put together this infographic to give business and product sales leaders a quick overview of how you will accelerate product revenue with SMS messages from SMS-Magic.

If you haven’t yet adopted business text messaging for your team and want to learn more, schedule a demo and we’d be happy to share our expertise with you, answer questions and show you what text messaging can do for your business results.

Text messaging gives higher education leaders the capability to respond at any time, day or night, with automated personal responses. You can also send tuition reminders, event updates, and gather critical loan information using automated campaigns.

We put together this infographic to give university leaders a quick overview of how you will better respond to, and connect with, students and alumni for colleges and text messaging from SMS-Magic.

If you haven’t yet adopted text messaging for your university and want to learn more, schedule a demo and we’d be happy to share our expertise with you, answer questions and show you what text messaging can do for your organization.

Business text messaging gives brokers and other financial service professionals the capability to respond at any time, day or night, with automated personal responses. You can also schedule appointments and gather critical loan information using automated campaigns.

We put together this infographic to give financial services leaders a quick overview of how you will better respond to, and connect with, lead and clients with text messaging from SMS-Magic.

If you haven’t yet adopted business text messaging for your team and want to learn more, schedule a demo and we’d be happy to share our expertise with you, answer questions and show you what text messaging can do for your business results.

Today, customers expect top notch customer support. You can make your contact center a competitive weapon with SMS, driving faster resolutions, increasing customer satisfaction and fueling more repetitive sales.

You have the opportunity to get a leg up on your competition by improving your personal responsiveness to your customers. Converse SMS text messaging increases the volume of cases handled by 10:1, while improving the quality of every interaction.

Even better, text messaging is how your audience wants to communicate. 79% of consumers aged 18 – 34 prefer to contact companies using channels other than phone calls, and 55% of all consumers say they prefer to use messaging.

So many of our customers ask about how a SMS tool for call centers can improve their customer relationships. We created this Infographic to share insights on how you can make your contact center a competitive weapon with SMS.

If you haven’t yet adopted business text messaging for your customer service team and want to learn more,
schedule a demo and we’d be happy to share our expertise with you, answer questions and show you what text messaging can do for your business results.

Business text messaging changes the way you’ll think about sales. From powering responses 24 x 7 to enabling personalized conversations to increasing your sales conversions, sales teams enabled with messaging will drive more revenue while creating stronger lasting relationships with your audience.

We put together this infographic to give business and sales leaders a quick overview of how you will beat the competition to the deal with SMS messages from SMS-Magic.

If you haven’t yet adopted business text messaging for your sales team and want to learn more, schedule a demo and we’d be happy to share our expertise with you, answer questions and show you what text messaging can do for your business results.

Can you imagine trying to respond to hundreds to thousands of texts on your phone? You can’t. For business text messaging to give you its full value, you need a platform that empowers you to manage all aspects of high volume text messaging in both and automated and interactive way.

The advanced capabilities available in a true business text messaging platform are diverse and powerful. Yet there are a number of ways that business text messaging differs from, and is more powerful than, personal text messaging.

We put together this infographic to share some of the highlights with you, as an introduction to the power of business text messaging.

If you haven’t yet adopted business text messaging or SMS messages and want to learn more, schedule a demo and we’d be happy to share our expertise with you, answer questions and show you what text messaging can do for your business results.

Sales

Auto-Responses to Inquiries
The company who responds to an inquiry has 50% higher chance of getting the deal. Your sales reps can’t be online 24/7, but interested customers can be online at any time and they expect a response right away. Auto-responses allow you to send product info, company FAQS, data sheets, and any other type of information instantly when it’s requested. This way you can beat your competition to the response and keep your prospects interested.

Alerts and Routing
When a new sales lead or prospect comes in through the marketing pipeline, it’s important that the right sales rep gets alerted immediately so they can take action and start the sales process. With automated sales alerts and routing, sales teams know they aren’t letting new business slip through the cracks.

Scheduling
Did you know that 91% of customers would rather schedule meetings or appointments via text messaging instead of by phone? Don’t bother your sales team, admins or your prospects with the hassle of scheduling demos or sales calls via email or phone. Automated text message-based scheduling provides the option to see availability and schedule meetings or calls at any time of the day. With 97% contact rate with scheduling text messages, automated confirmation, reminders, and rescheduling messages reduce no-shows and make the process easier for everyone involved.

Application and Document Gathering
Going through any application or document gathering process is time consuming and messy when using email. Automating these processes with text messaging is easier and faster. Confirmation of receipt and reminders for docs or signatures needed help streamline the process.

Track Performance with Automated Reports & Dashboards
Visual reports give you real-time insights to manage individual reps and teams and analyze conversation trends and approaches that drive fast conversions. You can also track and tune outbound campaign results, plus manage budgets to optimize text messaging ROI by applying messaging to your best opportunities.

When you automate your text messaging processes to respond to inquiries first, get the right reps involved, schedule meetings, and streamline document gathering, you can easily increase your sales conversions by 40% or more and shorten your sales cycles by 25%.

Service

Case Creation and Updates
Even when all your service agents are busy helping other clients, it’s important to acknowledge a customer when they reach out for help. With automated case creation messages and case updates, your customers always know what’s going on and they don’t have to sit around wondering.

Routing
It’s super frustrating for customers to be passed around to different service agents on the phone and it’s a total waste of time when you could instead automate case routing with Converse. Based on any criteria, you can decide how you want cases routed and make sure that the right people are solving your customers’ issues.

Customer Experience Surveys
When a case closes, immediately send an NPS survey question and capture the response in the record. If you receive a low score, you can automatically trigger a follow-up profiling survey to learn more about the issue, collect key insights for analysis and offer an interactive conversation with a manager or service leader to resolve the issue quickly.

Track Service Performance with Converse Dashboards
Track important performance metrics for your reps. Measure SLAs and response times, cases handled, NPS scoring at rep and Team level, rep workload, etc.

Converse empowers service teams to respond quickly, resolve issues faster and communicate more effectively. Our customers’ service reps handle 6X more cases at 30% of the cost and resolve them more quickly to drive customer satisfaction and increase NPS scores.

Automate your Sales and Service Messaging and See Your ROI Take Off

Whether you already utilize texting in your sales or service communications and want to learn how to boost ROI with automation or are completely new to texting for business and want to get started, we are always here to help you reach those goals. To see how Converse Reference Campaigns and Automations can work for your specific use cases, feel free to schedule a demo. Book a demo here or text “CONVERSE” to 36343 to experience automated text messaging on your phone.

Compliant Opt-ins

We all know how important it is to stay compliant with regulations when communicating with our audiences. With our automated compliance app, you will always have peace of mind that you have consent to text your customers.

Converse compliance captures consent, tracks conversations and opt-outs in an audit record, then reports status. All data is stored in your Salesforce database to assure full audit trail protection. You focus on attracting more leads and moving them through your pipeline to sales, not potential legal issues.

Progressive Profiling

To send relevant and personal content to your audience, you need to know who they are. Converse progressive profiling allows you to automate the process of sending quick questions over time and progressively gather the data you need to build personas and have great insights into your audience. With the advent of more stringent regulations like GDPR, creating personal profile is more difficult than ever. Profiling solves that challenge for marketing.

Nurture Programs

Nurturing audiences with relevant and personalized content is a great way to stay top-of-mind and keep people engaged with your brand. Marketers know how time-consuming traditional email nurture programs are to build and deploy and also how bad email engagement rates are. Automated text messaging nurture programs are faster to set up and launch and get better engagement rates. That’s a win-win.

Events and Promotions

For time-sensitive marketing programs such as events or limited-time promotions, text messaging makes the most sense. By automating event messaging you can make sure your audience gets the message on time.

Tracking and Measuring your Marketing Campaigns and Automations

Converse dashboards give real-time results for key marketing metrics including compliance opt-ins, campaign results, Lead progression through the pipeline and other metrics to measure ROI.

Whether the goal is to build audiences or engage them, automated SMS messages are one of the best tools to use to ensure your marketing message gets out, gets read, and gets responses. With killer text message engagement performance of 90% read rates and 70% open rates, you can quickly increase your marketing ROI by 50% or more.

Automate your SMS Messages and See Your ROI Take Off

Whether you already utilize texting in your marketing, sales, or service communications and want to learn how to boost ROI with automation or are completely new to texting for business and want to get started, we are always here to help you reach those goals. To see how Converse Reference Campaigns and Automations can work for your specific use cases, feel free to schedule a demo. Book a demo here or text “CONVERSE” to 36343 to experience automated text messaging on your phone.