Configure Conversations Settings – SMS-Magic Converse Quick Start Guide https://www.sms-magic.com/docs/sf-quickstart Tue, 06 Apr 2021 10:22:49 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.11 Configure Converse Desk Layout https://www.sms-magic.com/docs/sf-quickstart/knowledge-base/configure-converse-desk-layout/ Wed, 09 Oct 2019 11:51:59 +0000 https://www.sms-magic.com/docs/salesforce-quickstart/?post_type=lsvr_kba&p=474 Under the Converse Desk Layouts tab, you can help users configure the following:

  • Conversation Filters and Global Filters for specific users and profiles. 
  • The color theme for the Converse Desk. 
  • Conversation Topic Layout.

 For more information about configuring Converse Desk Layouts, see Configure Converse Desk Layout.

]]> Configure Message Settings https://www.sms-magic.com/docs/sf-quickstart/knowledge-base/configure-message-settings/ Wed, 09 Oct 2019 11:53:25 +0000 https://www.sms-magic.com/docs/salesforce-quickstart/?post_type=lsvr_kba&p=476 In the Message Settings tab, you can configure the following:

  • The color theme for displaying Automated messages.
  • Information to be displayed under every Incoming and Outgoing message bubble.
  • Information to be displayed under the information lookup fields. 

 For more information about configuring message settings, see Configure Message Settings.

]]> Configure General Settings https://www.sms-magic.com/docs/sf-quickstart/knowledge-base/configure-general-settings/ Wed, 09 Oct 2019 11:54:05 +0000 https://www.sms-magic.com/docs/salesforce-quickstart/?post_type=lsvr_kba&p=479 In the General Settings tab, you can disable or enable user privileges for the following features:

  • Send Canned Responses
  • Define Character Limit for Messages
  • Internal Note
  • Configure CRM Actions
  • Configure Related Conversation

For more information about configuring message settings, see Configure General Settings.

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