Bigin is an innovative topping of Zoho, focused on small and medium businesses, intended to satisfy even the smallest business requirements. Now with SMS Magic and Bigin integration, you can better organize your business information into Companies, Contacts, Activities, and Pipelines. SMS Magic’s integration with Bigin will help you to effectively communicate with your team about the areas that need your attention.

2. Pre-requisites

To use the Bigin topping, a user should have an SMS Magic account with Bigin. If not, they will have to first sign up. 

To install the SMS Magic Converse App in Bigin, follow the steps mentioned below:

• Open the Bigin URL and Sign In using valid credentials:

• Enter your username and password to proceed to the following home page of Bigin:

• Go to the ‘Settings’ section in the top right corner, near your profile. The following page will appear:

• Click on the ‘Toppings’ tab, as highlighted on the left side in the image above. The following page will appear:

• Here, you will be able to see all the toppings (apps) that are built by Bigin. To see the toppings listed in Marketplace, click on the ‘Marketplace’ tab. The following page will appear:

• Here, you can see all the toppings that are listed in Bigin, toppings that are already installed, and those for which updates are available. 
• Search for SMS Magic Converse in the Search bar

• Click on the ‘Install’ button to start the installation process of the SMS Magic Converse package

• Check the Terms of Service and authorization checkboxes and click on the ‘Install Now’ button to proceed.
• Complete all installation steps as per the sequence to proceed

2. Configuration Steps

• Once the installation is complete, SMS Magic Converse will be listed in the ‘Installed’ tab under the ‘Marketplace’ section, as shown in the image below:

• Click on ‘Configure’ to configure the SMS Magic Converse package

• Click on the ‘Authorize’ button to proceed:

• Click on the ‘Connect’ button to proceed to the services login page and provide permission for this connection to access your account.

• Click on the ‘Accept’ button to allow access to your data in your account. The following page will appear:

• Click on the ‘Settings’ button to proceed:

• The Settings section is divided into two parameters, one is the Data Center URL and the other one is the Default Phone Field. Users can select different data center URLs as per their requirements. By default, the US data center URL will be selected:

• The default phone field will be used by SMS Magic to send messages. This field belongs to the Contacts module. You can go to the Account section to check if it is connected and also view the API key which will be used as the open API.

• If your account is not connected to the SMS Magic account, it will show the following message. In this case, you will have to sign up using the trial sign-up page.

• In the Help section, you will find the help documents, videos, and any material that helps you to understand the Bigin Topping.

1. Send a message to a single contact

• To send a message directly to a single contact, you need to go to the ‘Contacts’ section as shown in the image below and select a contact:

• Click on the contact name to open the message-sending page, as shown below: 

• On the contact details page, you can see the basic information, description, stats, history, and etc. 
• Click on the ‘Send Message’ button to send a message to the selected contact. You will be redirected to the following login page:

• Login using the Bigin option, as shown below:

• Once you complete the next step of authorization, you will be logged in to your SMS Magic account on Bigin and you can then go to the section where you can send messages to the selected contact.

2. Send a message to multiple contacts

To send messages to multiple contacts, you need to go to the ‘Contacts’ section as shown in the image below:

• As shown in the image below, select the contacts to whom you want to send messages:

• Click on the ‘Send Message’ button to proceed. You will be redirected to the following login page:

• Login using the Bigin option, as shown below:

• Once you complete the next step of authorization, you will be logged in to your account and you can then go to the section where you can select multiple contacts and send messages:

• As you can see, the selected contacts are listed here with their mobile numbers. In the compose message section, select the sender ID and the template from respective drop-down lists, type your message, and click on the ‘Send’ button to send a message to the selected multiple contacts.