Contact Centers

Provide Exceptional Customer Service Experiences with SMS

Resolve more cases faster and provide a better service experience with automated and
conversational messaging.

Empower Your Support Teams with Messaging

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Over 97%
of all text messages

are read within 3 minutes.

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Over 75%
of customers

expect customer service to be faster.

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More than 1/2
of consumers prefer

contacting customer support through text.

“We respond to 10 support messages to every support email – our customers love it.”
Greg Royse
CEO, Tidy

Messaging for Contact Centers

Manage Messages From Multiple Channels

Omnichannel messaging capabilities allow agents to receive messages from all channels, such as Facebook Messenger, WhatsApp, and SMS, all in one inbox.

Automated Case Routing

Use keyword-based rules to automatically route service requests to the appropriate agent, saving time and hassle.

Immediately Respond

Assure customers you received their request and are working on it with automatic case creation and response messages.

Pivot to 1-on-1 Conversations

Agents can enter any automated message thread to immediately answer questions with interactive conversational messaging.

Full Context Messaging

Agents can view the entire messaging history for customers, giving them the context they need to handle cases quickly and accurately.

Automated Case Updates

Always keep customers informed with automated case updates.

Gain Valuable Feedback

Ask customers to rate their service experiences with quick NPS survey messages and get the feedback you need.

Contact center, messaging for financial services - whitepaper

Reply 24 x 7 to clients, convert 40% more deals and boost conversion rates.

Start Messaging with SMS-Magic!